Privacy Policy

1. Introduction

Saam Ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone assistant and website building services.

2. Information We Collect

Information You Provide Directly:

• Account Information: Name, email address, phone number, business name, and billing details
• Business Information: Services offered, business hours, appointment types, and custom scripts
• Payment Information: Credit card details (processed securely by Stripe, we do not store full card numbers)
• Support Communications: Messages you send to our support team

Information Collected Automatically:

• Call Data: Phone numbers, call duration, timestamps, and call outcomes • Call Transcripts: Audio-to-text transcriptions of conversations • Usage Data: How you interact with our dashboard, features used, and settings configured • Device Information: IP address, browser type, operating system, and device identifiers • Cookies: See section 6 for details

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI phone assistant and website services
• Process calls and generate transcripts, summaries, and booking confirmations
• Send you call notifications, appointment reminders, and service updates
• Process billing and manage subscriptions through Stripe
• Improve our AI models and service quality through analysis of call patterns
• Provide customer support and respond to your inquiries
• Send marketing communications (you can opt out at any time)
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms of Service

4. Third-Party Services (Sub-Processors)

We share information with trusted service providers who process it on our behalf, only as needed to operate the service:

• Stripe — payment processing and billing
• Twilio — phone numbers, call routing, and SMS delivery
• Vapi — AI voice assistant infrastructure that powers your receptionist, which in turn uses third-party speech-to-text and language models (including Deepgram, OpenAI, and ElevenLabs) to transcribe, understand, and speak on calls
• Google — Calendar integration for appointment booking (only if you connect it)
• Resend and Amazon SES — transactional and marketing email delivery
• Base44 and Cloudflare — application hosting, data storage, and content delivery
• Microsoft Clarity and Meta (Facebook) Pixel — website analytics and advertising measurement

These providers are contractually limited to using your information only to provide their services to us. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Saam Ai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Call Recording and Legal Compliance

Calls handled by your AI receptionist are recorded and transcribed for the purpose of generating call summaries, booking appointments, and capturing lead information. Calls are processed in real time by automated AI systems — speech-to-text, language models, and text-to-speech — so the assistant can understand callers and respond by voice.

Your Responsibility: You are responsible for complying with all applicable call recording laws in your jurisdiction, including informing callers that calls may be recorded and obtaining consent where required by law. Saam Ai provides tools to include recording notifications in your greeting script, but you are solely responsible for legal compliance.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your login session
• Analyze site traffic and usage patterns
• Deliver relevant marketing content

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your subscription is active and for 12 months after cancellation
• Call Records: Retained for the duration of your subscription and up to 90 days after cancellation
• Financial Records: Retained for 7 years to comply with tax and accounting regulations

You may request deletion of your data at any time by emailing support@saam4.ai. We will delete your personal data within 30 days of a verified request, except where we are legally required to keep it (for example, financial records). Some data may persist in encrypted backups for up to 30 additional days before it is overwritten.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to processing of your information for certain purposes

To exercise these rights, contact us at support@saam4.ai.

9. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical and network security

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. SMS / Text Messaging

Saam Ai, and businesses using our AI phone assistant, may send SMS text messages including appointment confirmations, reminders, missed-call follow-ups, and account or service notifications.

Business owners consent by providing their phone number and checking the SMS consent box on our forms. People who call a business that uses Saam Ai consent by saying yes when the AI receptionist asks, during the call, whether it can text them (see saam4.ai/sms-consent). Agreeing to texts is never a condition of booking.

• Message frequency varies. • Message and data rates may apply. • Reply STOP to unsubscribe at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers collected for SMS are used solely to deliver the messages you have signed up for.